Returns and Refunds
We pride ourselves in handling returns and refunds in a professional and
expedient manner. Please familiarize yourself with the following to make sure
that you are aware of all contingencies when you place an order with
Build Your Own Computer System
, a Secure2U® preferred partner.
Our returns policy provides you 14 days from receipt of your order to request a
return or refund on any defective item or item shipped in error.
Return exclusions:
Our return policy excludes the following products, which for various legal,
health and fraud prevention reasons, we cannot accept returns on, unless you
were shipped the wrong product and the product is returned sealed/unused/unworn
in its original packing:
-
refurbished cell phones and new or refurbished cell phone accessories
- undergarments
and swimwear
- food and nutritional supplements
- items showing obvious signs
of misuse, consumer abuse or commercial use (unless clearly rated for
commercial use)
- toner cartridges
- new defective gaming machines (these
must be addressed with the manufacturer)
- opened software
- new home
entertainment products from JVC, Panasonic, Philips or Toshiba (these must be
addressed with the manufacturer)
- any return that is missing the originally
shipped components
- any products damaged in shipping (these must be addressed
with the logistics carrier at time of delivery or immediately thereafter)
How to return a defective item, or an item shipped to you in error:
Please contact us immediately for a Return
Materials Authorization (RMA) number. Do not ship the product until you have
received this number and the instructions for returning the product. We will
reimburse you for the return shipping.
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